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最全旅店英语培训课本8

发布日期:2021-06-17 00:09

本文摘要:Part 3 Bellman Services 提送行李当客人到达旅店,服务员应上前问好,而且客套地询问客人一共有几件行李,资助提送到前台。送客人去房间时,不能保持缄默沉静,应该主动向客人打招呼,交际谈天,让客人有一种放松的感受。到房间后,应请客人首先清点好自己的行李,而且预祝客人愉快。 另外,在资助客管理行李寄存之前,一定要先清点行李的数量,以免忙中堕落。

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Part 3 Bellman Services 提送行李当客人到达旅店,服务员应上前问好,而且客套地询问客人一共有几件行李,资助提送到前台。送客人去房间时,不能保持缄默沉静,应该主动向客人打招呼,交际谈天,让客人有一种放松的感受。到房间后,应请客人首先清点好自己的行李,而且预祝客人愉快。

另外,在资助客管理行李寄存之前,一定要先清点行李的数量,以免忙中堕落。B = Bellman 服务员 G = Guest 客人(1)Check — in to room 领导客人至客房B: Good evening. Welcome to Beijing Hotel. May I help you?晚上好,接待惠临北京饭馆,我能为你效劳吗?G: Yes, Please. The bags are in the trunk.贫苦你把后备箱内的行李取出。B: (Puts the bags on the trolley) There are altogether four pieces of luggage. Is that correct?(把行李放在行李车内)一共4件,对吗?G: Yes, thank you very much.对了,多谢。

B: This way to the reception counter, please. (To guests blocking the way) Excuse me, sirs. May I come through, please?请由这边去往接待处。(对站在通道口的客人说)对不起,先生,请让我走过。

(After a while, the Guest finish all terms).过了一会儿,该客人管理好一切手续。B: Would you come this way to the lift, please? (The lift doors open) After you, sir.请往这边走去乘电梯。(电梯门开启)先生,请你先走。

G: Thank you.谢谢。B: (Inside the lift) Did you have a nice trip, sir?(电梯内)旅途愉快吗?G: It’s fine. But I’m too tired. I want a good sleep.还好,可是我太累了,我需要好好睡上一觉。B: I’m sure your will, sir .Out rooms are very quiet. If you need anything. just call the room service.我保证你一定能够,我们的房间很平静。

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如果你有任何需求,可联络客房服务部。(2) Depositing some items 行李寄存G: I’d like to leave this with you.我想把这件行李寄存在你们这儿。B: Certainly, Is there anything valuable or breakable in your bag?好的。

请问袋子中有无珍贵或易碎物品?G: No.没有。B: Could you fill the form ,please?您能填一下这张表格吗?(After a while, the guest finished it)过了一会儿,客人填完了。

B: Thank you. Here is your tag.谢谢,这是您的取物牌。G: How much is it?几多钱呢?B: This is free service for its guests provided by the Hotel.这是旅店为客人提供的免费服务。G: Thanks a lot.多谢。

B: You are welcome.别客套。B=Bell Captain服务员的领班 G=Guest游客B1=Bellman(为游客搬送行李的)服务员(3) Bringing baggage down 退房时的行李提送B: This is the Bell Captain’s Desk. May I help you?服务台,能为您效劳吗?G: I’m going to check out soon, Could you pick up my luggage, please?我马上要退房,请来帮我拿行李好吗?B: Certainly, sir. May I have your room number, please?好的,先生。请告诉我您的房间号码好吗?G: Yes, it’s3546.好的,3546号房。B: Room 3546. We will send a bellman immediately. Could you wait in your room, please?3546号房,我连忙派服务员已往。

请在房间期待好吗?B1: Good morning, sir. I’ve come for your bags.早安,先生,我来取您的行李。G: Thank you. Could you take these two suitcases, please? I’ll bring the shoulder bag with me.谢谢。你拿这两个旅行箱好吗?我自己拿着手提包。B1: Certainly, sir. Two suitcases?固然好,先生。

两个旅行箱吗?G: Yes.是的.B1:。


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